Privacy Policy

Welcome to Serapath! We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website and services.

By using our services, you agree to the terms outlined in this policy. If you have any questions, please contact us through the Contact Us page.

We collect personal information to provide and improve our services. The information we collect includes:

a) Personal Information Provided by You:

• Name and Contact Details (email, phone number, etc.)
• Payment Information (processed securely via Stripe; we don’t store your card details)
• Program Information (details about your enrollment, preferences, and feedback)
• Survey Data: Subjective and Objective Information provided by clients that allow us to perform our services.

b) Automatically Collected Information:

• Device and Browser Information (IP address, browser type, and operating system)
• Cookies and Tracking Technologies (used to analyze site traffic and improve user experience)

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage and improve the health programs you enroll in.
• Customer Support: To respond to your inquiries and offer personalized service.
• Payment Processing: To process payments through Stripe, PayPal, Klarna, and Affirm.
• Communication: To send program updates, reminders, and marketing communications (with your consent).
• Legal Compliance: To comply with legal obligations and resolve disputes.
• Research:​ Serapath is committed to improving health for everyone. A part of that commitment involves research. We are also committed to client privacy and information. Research will always be conducted with anonymized data by us and our collaborators.
  

We respect your privacy and only share your data in limited circumstances:

• Payment Providers: Your payment information is processed by Stripe, PayPal, Klarna, and Affirm. We do not store your payment details.
• Service Providers: We may share data with trusted partners to support our services (e.g., email platforms, IT support).
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests (e.g., subpoenas).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

a) California Residents (CCPA Rights):

• Right to Know: Request details of the personal information we collect and how it is used.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt Out: Opt out of the sale of personal information (Note: We do not sell personal data).

b) European Union Residents (GDPR Rights):

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to your personal data if it is inaccurate.
• Right to Erasure: Request that we delete your data (where legally possible).
• Right to Data Portability: Request that your data be transferred to another provider.
• Right to Withdraw Consent: If we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us through the Contact Us page.

We retain your personal data only for as long as necessary to provide the services you have requested and comply with legal obligations. Payment data may be retained longer in accordance with financial regulations.

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that we are not HIPAA-compliant, as our services are intended for health education and coaching purposes only.

While we take reasonable steps to safeguard your information, our platform is not designed to handle Protected Health Information (PHI) or provide healthcare services subject to HIPAA regulations. We encourage you not to share any sensitive medical information through our platform.

Please take appropriate precautions when sharing personal information online, as no system can guarantee 100% security.

Our website uses cookies and similar technologies to enhance your experience and analyze site traffic. You can manage your cookie preferences through your browser settings. This is our cookie policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes may be communicated directly to you. Please review this policy periodically for updates. 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing personal data.  

  If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through the Contact Us page on our website.